Automation Outsourcing Service
Automate Repetitive Work. Reduce Costs. Focus on What Matters.
Nigerian organisations are under pressure to do more with less. Rising operating costs, talent shortages, and increasing compliance demands are stretching internal teams to their limits. Meanwhile, repetitive, rule-based tasks consume valuable time that could be spent on higher-value work. Automation outsourcing—combining technology-enabled automation with external service delivery—offers a practical path to efficiency, cost reduction, and scalability. At Qeeva Advisory, we provide automation outsourcing services that help you automate repetitive work, reduce costs, and focus on what matters.
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Why Nigerian Organisations Need Automation Outsourcing
Nigerian businesses face significant operational challenges that automation outsourcing can address. Here are the most critical gaps we help you address.
Rising Operating Costs – Inflation, energy costs, and supply chain disruptions have driven operating costs to unsustainable levels. Manual processes compound these costs through inefficiency, errors, and rework.
Manual and Error-Prone Processes – Reliance on spreadsheets, paper-based processes, and manual data entry leads to errors, delays, and inefficiency. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier, and seven out of ten SMEs struggle with proper bookkeeping.
Talent Shortages and Retention Challenges – The shortage of skilled professionals, the “Japa” phenomenon, and talent retention challenges create significant capability gaps. Organisations struggle to recruit and retain the talent they need for routine processing roles.
Focus Dilution – When internal teams spend time on repetitive processing, they have less time for analysis, decision-making, and strategic work. Automation outsourcing frees your people for higher-value activities.
Scalability Constraints – Manual processes cannot scale. As volumes grow, organisations must add headcount, increasing costs and complexity. Automation scales without proportional cost increases.
Compliance and Accuracy Demands – Regulatory requirements—including the Nigeria Tax Act 2025, e-invoicing mandates, and data protection obligations—demand accuracy and timeliness. Automation reduces compliance risk.
Fragmented Systems and Data – Different systems that don’t integrate create manual workarounds and data inconsistencies. Automation bridges systems and ensures data flows seamlessly.
24/7 Processing Needs – Some processes—payment processing, order fulfilment, customer support—need to run beyond standard business hours. Automation enables continuous operation.
Peak Volume Management – Organisations face volume peaks—month-end close, seasonal demand, tax deadlines—that strain internal capacity. Automation outsourcing provides flexible capacity.
Cost Predictability – Automation outsourcing converts variable processing costs into predictable service fees, improving financial planning.
The Solution: Strategic Automation Outsourcing
We provide automation outsourcing services that help you automate repetitive work, reduce costs, and focus on what matters. Our approach combines process automation, managed services, and continuous improvement.
At Qeeva Advisory, we understand that automation outsourcing is not just about technology—it is about redesigning how work gets done, who does it, and how it is measured. We help you identify processes suitable for automation outsourcing, implement automation, and manage ongoing service delivery.
We help organisations automate finance and accounting processes, payroll, tax compliance, data management, and customer operations. We combine technology—including robotic process automation (RPA), workflow automation, and intelligent automation—with managed service delivery.
Whether you need finance and accounting outsourcing, payroll outsourcing, tax outsourcing, data processing, or complete automation outsourcing, we provide the expertise and commitment to help you succeed.
Our Comprehensive Automation Outsourcing Services
We offer end-to-end automation outsourcing services tailored to the Nigerian business environment.
Finance and Accounting Automation Outsourcing
We automate and manage finance and accounting processes.
Bookkeeping Automation – We automate bookkeeping, including transaction recording, bank reconciliation, and ledger maintenance.
Accounts Payable Automation – We automate accounts payable, from invoice receipt to payment, including invoice capture, matching, approval, and payment processing.
Accounts Receivable Automation – We automate accounts receivable, including invoicing, collections, and cash application.
Bank Reconciliation Automation – We automate bank reconciliations, matching transactions automatically and identifying exceptions.
Financial Reporting Automation – We automate financial reporting, generating management accounts, financial statements, and dashboards.
Month-End Close Automation – We automate month-end close processes, including journal entries, accruals, and reconciliations.
Intercompany Reconciliation Automation – We automate intercompany reconciliation, matching balances and eliminating differences.
Fixed Asset Accounting Automation – We automate fixed asset accounting, including depreciation, disposal, and reporting.
Payroll Automation Outsourcing
We automate and manage payroll processing.
Payroll Processing Automation – We automate payroll calculations, including salaries, wages, allowances, deductions, and net pay.
Statutory Deduction Automation – We automate statutory deductions, including PAYE, pension, NHF, NSITF, and ITF, and remittances.
Payroll Reporting Automation – We automate payroll reporting, including payroll journals, payslips, and statutory returns.
Payroll Compliance Automation – We automate payroll compliance, ensuring timely filings and remittances.
Employee Self-Service – We implement employee self-service portals that automate leave requests, expense claims, and payslip access.
Payroll Analytics – We provide payroll analytics that inform decision-making on compensation and workforce planning.
Tax Compliance Automation Outsourcing
We automate and manage tax compliance.
VAT Automation – We automate VAT computation, return preparation, and filing, ensuring compliance with the NTA 2025.
CIT Automation – We automate CIT computation, return preparation, and filing.
WHT Automation – We automate WHT deduction, remittance, and credit reconciliation.
PAYE Automation – We automate PAYE computation, remittance, and filing.
E-Invoicing Automation – We automate e-invoicing, ensuring compliance with the Merchant Buyer Solution (MBS) mandate.
Tax Reporting Automation – We automate tax reporting, providing visibility into tax positions and compliance status.
Tax Calendar Automation – We automate tax calendars, ensuring no deadlines are missed.
Data Management and Processing Automation
We automate and manage data processing.
Data Entry Automation – We automate data entry, reducing errors and freeing staff for higher-value work.
Data Migration Automation – We automate data migration between systems, ensuring accuracy and completeness.
Data Validation Automation – We automate data validation, identifying errors and inconsistencies.
Document Processing Automation – We automate document processing, including invoice capture, contract extraction, and form processing.
Data Analytics Automation – We automate data analytics, generating insights from large datasets.
Master Data Management – We automate master data management, ensuring consistency across systems.
Customer Operations Automation Outsourcing
We automate and manage customer operations.
Customer Onboarding Automation – We automate customer onboarding, including KYC verification, account setup, and welcome communications.
Order Processing Automation – We automate order processing, from order capture to fulfilment.
Customer Service Automation – We automate customer service, including chatbots, email routing, and ticket management.
Collections Automation – We automate collections, including reminders, dunning, and escalation.
Customer Communication Automation – We automate customer communications, including notifications, statements, and updates.
Customer Analytics – We automate customer analytics, generating insights on behaviour and preferences.
Robotic Process Automation (RPA)
We implement robotic process automation for repetitive tasks.
RPA Assessment – We assess your processes and identify RPA opportunities.
RPA Implementation – We implement RPA bots that automate repetitive, rule-based tasks.
RPA Managed Services – We manage RPA bots, ensuring they operate reliably and are maintained.
RPA Centre of Excellence – We help establish RPA centres of excellence that scale automation across the organisation.
RPA Governance – We establish governance over RPA, ensuring controls and compliance.
RPA Training – We train your team on RPA development, management, and governance.
Workflow Automation
We implement workflow automation that streamlines approvals and processes.
Approval Workflow Automation – We automate approval workflows, routing requests to the right approvers.
Process Workflow Automation – We automate process workflows, ensuring tasks flow smoothly.
Exception Handling Automation – We automate exception handling, routing exceptions to the right owners.
Notification Automation – We automate notifications, keeping stakeholders informed.
Workflow Analytics – We provide analytics on workflow performance, identifying bottlenecks.
Workflow Integration – We integrate workflows with other systems, ensuring data flows seamlessly.
Intelligent Automation
We implement intelligent automation that combines RPA, AI, and machine learning.
Document AI – We implement document AI that extracts data from unstructured documents.
Natural Language Processing – We implement NLP that understands and processes text.
Machine Learning – We implement machine learning models that improve over time.
Predictive Automation – We implement predictive automation that anticipates and acts on events.
Intelligent Document Processing (IDP) – We implement IDP that captures, classifies, and extracts data from documents.
Conversational AI – We implement conversational AI that handles customer and employee queries.
Managed Services
We provide managed services that combine automation with service delivery.
Finance and Accounting Managed Services – We manage finance and accounting functions, using automation to improve efficiency and accuracy.
Payroll Managed Services – We manage payroll processing, ensuring accuracy and compliance.
Tax Managed Services – We manage tax compliance, ensuring timely filings and remittances.
Data Management Managed Services – We manage data processing and management.
Customer Operations Managed Services – We manage customer operations, using automation to improve service.
Service Level Agreements (SLAs) – We define SLAs that specify service levels, metrics, and remedies.
Performance Reporting – We provide performance reporting that demonstrates service delivery.
Continuous Improvement – We continuously improve processes and automation.
Process Assessment and Automation Strategy
We help you identify and prioritise automation opportunities.
Process Assessment – We assess your processes, identifying automation opportunities.
Automation Opportunity Identification – We identify processes suitable for automation outsourcing.
Automation Business Case – We develop business cases for automation, quantifying costs and benefits.
Automation Roadmap – We develop roadmaps that sequence automation initiatives.
Automation Prioritisation – We prioritise automation initiatives based on impact and feasibility.
Automation Governance – We establish governance over automation, ensuring alignment with business objectives.
Transition and Change Management
We manage transition to automation outsourcing.
Transition Planning – We plan transition, including knowledge transfer, training, and service continuity.
Knowledge Transfer – We transfer knowledge from your team to ours, ensuring service continuity.
Process Documentation – We document processes, ensuring consistency and supporting training.
Training and Communication – We train stakeholders and communicate changes.
Change Management – We manage change, building buy-in and ensuring adoption.
Service Go-Live – We manage go-live, ensuring smooth transition.
Automation Governance and Controls
We establish governance and controls over automation.
Automation Governance Framework – We establish governance frameworks that oversee automation.
Automation Controls – We design controls that ensure automation operates reliably and securely.
Automation Monitoring – We monitor automation, detecting and resolving issues.
Automation Security – We ensure automation is secure, protecting data and systems.
Automation Compliance – We ensure automation complies with regulatory requirements.
Automation Audit – We audit automation, ensuring effectiveness and compliance.
Automation Technologies We Implement
We implement a range of automation technologies.
| Technology | Description | Applications |
|---|---|---|
| Robotic Process Automation (RPA) | Software robots that automate rule-based tasks | Data entry, invoice processing, reconciliations |
| Workflow Automation | Automation of task routing and approvals | Approvals, notifications, escalations |
| Intelligent Document Processing (IDP) | AI-powered document capture and extraction | Invoice capture, contract extraction |
| Natural Language Processing (NLP) | AI that understands text and speech | Chatbots, sentiment analysis, text classification |
| Machine Learning | AI that learns from data | Predictive analytics, anomaly detection |
| Optical Character Recognition (OCR) | Conversion of images to text | Document digitisation, data extraction |
| Business Process Management (BPM) | Software that manages business processes | Process orchestration, monitoring |
| Integration Platforms | Software that connects systems | API integration, data synchronisation |
Industries We Serve
We provide automation outsourcing services across multiple sectors in Nigeria.
Banking and Financial Services – We automate account opening, KYC, loan processing, reconciliations, and reporting.
Manufacturing – We automate order processing, inventory management, procurement, and financial reporting.
Oil and Gas – We automate procurement, contract management, financial reporting, and compliance.
Technology and Digital – We automate customer onboarding, billing, and support operations.
Healthcare – We automate patient registration, billing, claims processing, and records management.
Retail and Consumer Goods – We automate order processing, inventory management, and financial reporting.
Professional Services – We automate billing, time tracking, and financial reporting.
Real Estate and Construction – We automate project accounting, procurement, and reporting.
Logistics and Transportation – We automate order processing, tracking, and billing.
Hospitality – We automate reservations, billing, and financial reporting.
Non-Profit and NGOs – We automate donation processing, grant management, and reporting.
Public Sector – We automate citizen services, procurement, and financial management.
SMEs – We provide accessible automation outsourcing for SMEs.
Family Businesses – We help family businesses automate operations and professionalise processes.
Our Engagement Process
We follow a structured, collaborative process to deliver high-impact automation outsourcing.
Phase 1: Discovery and Assessment – We understand your business, processes, and objectives. We assess processes for automation suitability.
Phase 2: Strategy and Design – We develop automation strategies, business cases, and roadmaps. We design automated processes and controls.
Phase 3: Implementation – We implement automation, including RPA, workflow, and intelligent automation. We manage transition and change.
Phase 4: Managed Services – We deliver managed services, operating automated processes to agreed service levels.
Phase 5: Monitoring and Continuous Improvement – We monitor performance, refine automation, and provide ongoing support.
Why Choose Qeeva Advisory for Automation Outsourcing
Deep Process and Automation Expertise – We have deep expertise in process improvement, automation, and managed services.
Technology-Agnostic Approach – We select the right automation technologies for your needs, not tied to any single vendor.
Nigerian Market Knowledge – We understand the Nigerian business environment, including regulatory requirements, infrastructure constraints, and talent challenges.
Practical and Actionable – We provide practical solutions tailored to your business size, industry, and specific challenges.
Cost Reduction Focus – We help you reduce processing costs through automation and efficient service delivery.
Accuracy and Compliance – We ensure automated processes are accurate and compliant with regulatory requirements.
Scalability – We provide automation solutions that scale with your business.
Governance Focus – We establish governance and controls that ensure automation operates reliably and securely.
End-to-End Support – We provide comprehensive services from assessment to implementation to managed services.
Training and Capability Building – We train your team and build internal capability where appropriate.
Long-Term Partnership – We build lasting relationships, providing ongoing support as your business evolves.
Confidentiality and Integrity – We treat your business information with the highest level of confidentiality.
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Process Reengineering & Systems Review Services – Redesign for efficiency, optimise your systems, and transform performance.
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Operations Review and Operational Efficiency Services – Review your operations, eliminate waste, and drive efficiency.
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Payroll Management & Human Resources Advisory Services – Streamline payroll, strengthen HR, and build a high-performing workforce.
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Information Systems and Financial Systems Consulting Services – Modernise your systems, integrate your data, and drive financial performance.
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Cost Accounting & Cost Management Services – Understand your true costs, optimize spending, and maximize profitability.
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Internal Audit & Controls Services – Strengthen assurance, improve controls, and drive accountability.
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Management Consulting Services – We provide management consulting services to support your goals of keeping pace with changes in the business environment, competition, and government regulation.
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Financial Systems Implementation Services – Modernise your finance function and build systems that scale.
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Monitoring & Evaluation Services – Measure what matters, learn what works, and improve what doesn’t.
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Suggested Reading
Common Accounting Errors That Affect Profitability in Nigeria – Accounting errors quietly drain profits, attract penalties, and limit growth. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier.
Budgeting Techniques for Sustainable Growth in Nigeria – A well-structured budget is not about restraint. It is about direction, clarity, and control.
Preparing a Business for External Audits in Nigeria – External audits can be daunting, but with the right preparation, they become an opportunity to demonstrate your business’s financial integrity.
Deferred Tax Asset Validation Burndown: Complete Guide for Nigerian Businesses – Deferred tax asset validation is a critical financial reporting discipline.
Supporting Liquidation Planning for a Struggling Enterprise – Practical guidance for businesses facing financial distress.
Business Restructuring Verses Reorganization – Understanding the difference between restructuring and reorganization.
Frequently Asked Questions (FAQ)
1. What is automation outsourcing?
Automation outsourcing combines technology-enabled automation with external service delivery. We automate repetitive processes and manage them on your behalf, delivering to agreed service levels.
2. What is robotic process automation (RPA)?
RPA is technology that automates repetitive, rule-based tasks by mimicking human interactions with systems. It is commonly used for data entry, invoice processing, and reconciliations.
3. What processes can be automated and outsourced?
Finance and accounting, payroll, tax compliance, data processing, customer operations, and many other processes can be automated and outsourced.
4. What are the benefits of automation outsourcing?
Benefits include cost reduction, improved accuracy, scalability, freed-up internal capacity, and predictable costs.
5. What is intelligent document processing (IDP)?
IDP uses AI to capture, classify, and extract data from documents such as invoices, contracts, and forms.
6. What is a managed service?
A managed service is an arrangement where we take responsibility for ongoing functions, delivering to agreed service levels.
7. How do you ensure accuracy and compliance?
We design controls that ensure automation operates reliably and securely. We monitor automation, detect and resolve issues, and ensure compliance with regulatory requirements.
8. What is an automation centre of excellence?
An automation centre of excellence is a centralised team that drives automation across the organisation, ensuring standards, governance, and reuse.
9. How do you manage transition to automation outsourcing?
We plan transition, transfer knowledge, document processes, train stakeholders, and manage change to ensure smooth transition.
10. What service levels do you offer?
We define SLAs that specify service levels, metrics, and remedies, tailored to your requirements.
11. Do you serve businesses outside Lagos?
Yes. While our head office is in Ikeja, Lagos, we serve businesses across Nigeria. Our automation outsourcing services are available to clients regardless of location.
12. How do I get started?
Contact us to schedule your free consultation. We’ll discuss your automation outsourcing needs, assess your situation, and provide recommendations for how we can help.
Contact Us
Automate repetitive work, reduce costs, and focus on what matters. Let us build a partnership that strengthens your operations.
Schedule Your Free Consultation to discuss your automation outsourcing needs and explore how we can help.
Phone: +234 802 320 0801, +234 807 576 5799
Email: info@qeeva.com
Address: 5, Ishola Bello Close, Off Iyalla Street, Alausa, Ikeja, Lagos, Nigeria
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM WAT
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