Process Reengineering & Systems Review Service
Redesign for Efficiency. Optimise Your Systems. Transform Performance.
Many Nigerian organisations operate with processes and systems that were designed for a different era—or simply evolved organically without deliberate design. Over time, these processes accumulate complexity, redundancy, and inefficiency. Systems become fragmented, data becomes unreliable, and performance suffers. Incremental improvement is no longer enough. What is needed is fundamental redesign—rethinking how work gets done and how systems support it. At Qeeva Advisory, we provide process reengineering and systems review services that help you redesign for efficiency, optimise your systems, and transform performance.
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Why Nigerian Organisations Need Process Reengineering & Systems Review
Nigerian businesses face unique operational challenges, and many operate with processes and systems that have never been systematically reviewed. Here are the most critical gaps we help you address.
Legacy Processes That No Longer Fit – Processes designed for smaller scale, different technology, or different market conditions become inefficient as organisations grow and markets evolve. Yet these processes persist because they have never been deliberately redesigned.
Accumulated Complexity and Redundancy – Over time, organisations accumulate processes, approvals, reports, and controls that no longer add value. Redundancy increases cycle times and frustrates employees and customers.
Fragmented and Disconnected Systems – Different departments use different systems that don’t integrate. Data is duplicated, inconsistent, and difficult to reconcile. Decision-making is slowed by manual data gathering.
Manual and Error-Prone Processes – Reliance on spreadsheets, paper-based processes, and manual data entry leads to errors, delays, and inefficiency. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier.
Poor Process Visibility – Many organisations lack documentation of their processes. Employees follow informal practices, and there is no single source of truth for how work gets done.
Process Bottlenecks – Processes have bottlenecks where work accumulates, causing delays and frustration. Without systematic review, these bottlenecks go unidentified and unresolved.
Systems That Cannot Support Growth – Systems that work for small operations break as businesses grow. Spreadsheets cannot handle multi-location operations, complex inventory, or integrated reporting.
Data Quality and Integrity Issues – Poor data quality undermines decision-making and reporting. Without systems review, data quality issues persist undetected.
Regulatory and Compliance Complexity – Processes must comply with regulatory requirements, but often do so inefficiently. Reengineering can embed compliance while improving efficiency.
Cost and Margin Pressure – Inefficient processes and systems drive up costs and erode margins. Reengineering can deliver significant cost reduction.
Customer Experience Gaps – Poorly designed processes create poor customer experiences. Reengineering can improve speed, quality, and service.
Change Resistance – Even when inefficiencies are identified, organisations struggle to implement change. Employees resist new processes and systems.
The Solution: Strategic Process Reengineering & Systems Review
We provide process reengineering and systems review services that help you redesign for efficiency, optimise your systems, and transform performance. Our approach combines rigorous process analysis, systems assessment, and practical implementation support.
At Qeeva Advisory, we understand that process reengineering is not just about cutting steps—it is about fundamentally rethinking how work gets done to achieve dramatic improvements in cost, quality, speed, and service. We help you map your processes, identify bottlenecks, and implement lean practices that reduce waste while improving quality.
We also help you assess and optimise your systems, ensuring they support your processes and business objectives. We help businesses select, implement, and optimise accounting software and ERP solutions. Our approach is technology-enabled, ensuring systems support efficient operations, accurate reporting, and informed decision-making.
Whether you need process reengineering, systems review, business process re-engineering, or complete operational transformation, we provide the expertise and commitment to help you succeed.
Our Comprehensive Process Reengineering & Systems Review Services
We offer end-to-end process reengineering and systems review services tailored to the Nigerian business environment.
Process Assessment and Documentation
We help you understand your current processes.
Process Inventory – We identify and inventory all key business processes, including core, support, and management processes.
Process Mapping – We map processes end-to-end, documenting inputs, activities, outputs, systems, roles, and controls. We use process maps, swimlane diagrams, and value stream maps.
Process Documentation – We document processes in a standardised format that provides a single source of truth for how work gets done.
Process Walkthroughs – We conduct walkthroughs to validate our understanding of processes and identify undocumented practices.
Process Maturity Assessment – We assess process maturity against leading practices, identifying gaps and improvement opportunities.
Bottleneck Identification – We identify bottlenecks where work accumulates and flow is constrained.
Cycle Time Analysis – We analyse cycle times, identifying delays and opportunities for acceleration.
Cost Analysis – We analyse process costs, identifying cost drivers and reduction opportunities.
Quality Analysis – We analyse quality issues, including defects, rework, and error rates.
Process Reengineering
We redesign processes for efficiency and quality.
Process Redesign – We redesign processes to eliminate waste, reduce cycle times, and improve quality.
Business Process Re-engineering – We re-engineer business processes to achieve dramatic improvements in cost, quality, speed, and service.
Process Simplification – We simplify processes, eliminating unnecessary steps, approvals, and reports.
Process Standardisation – We standardise processes across teams, locations, and shifts, ensuring consistency.
Process Automation – We identify opportunities to automate processes, reducing manual effort and errors.
Workflow Design – We design workflows that ensure work flows smoothly without bottlenecks.
Handoff Improvement – We improve handoffs between departments and teams, reducing delays and errors.
Role Redesign – We redesign roles and responsibilities to align with new processes.
Control Redesign – We redesign controls to be embedded in processes rather than added on.
Process Documentation and Training – We document new processes and train employees.
Lean Process Improvement
We apply lean methodologies that reduce waste and improve flow.
Value Stream Mapping – We map value streams, identifying value-adding and non-value-adding activities.
Waste Identification and Elimination – We identify and eliminate the eight wastes of lean.
5S Implementation – We implement 5S to create organised, efficient workplaces.
Kaizen Events – We facilitate kaizen events that deliver rapid improvements.
Kanban Systems – We implement kanban systems that improve flow and reduce inventory.
Just-in-Time (JIT) – We implement JIT approaches that reduce inventory and improve responsiveness.
Poka-Yoke (Error-Proofing) – We implement error-proofing that prevents defects.
Standard Work – We establish standard work that ensures consistency and quality.
Continuous Improvement Culture – We build a culture of continuous improvement.
Systems Review and Assessment
We assess your systems to ensure they support your processes.
Systems Inventory – We identify and inventory all business systems, including accounting, ERP, CRM, HR, and operational systems.
Systems Assessment – We assess systems against business requirements, identifying gaps, redundancies, and improvement opportunities.
Integration Assessment – We assess integration between systems, identifying data flow issues and manual workarounds.
Data Quality Assessment – We assess data quality, including accuracy, completeness, and consistency.
Systems Scalability Assessment – We assess whether systems can support future growth.
Systems Security Assessment – We assess systems security, including access controls and data protection.
Systems Cost Assessment – We assess systems costs, including licensing, maintenance, and support.
Systems Roadmap Development – We develop a systems roadmap that sequences improvements and investments.
Systems Selection and Implementation
We help you select and implement systems that support your processes.
Requirements Definition – We define system requirements, including functional, technical, and integration requirements.
Vendor Evaluation – We evaluate vendors against your requirements, including functionality, cost, support, and track record.
System Selection – We help you select systems that best fit your needs.
Implementation Support – We support system implementation, including configuration, data migration, testing, and go-live.
Data Migration – We manage data migration from legacy systems, including data cleansing, mapping, and validation.
Integration Support – We integrate systems with other business applications.
User Acceptance Testing – We support testing to ensure systems meet requirements.
Training and Change Management – We train your team and support change management.
Post-Implementation Review – We review systems after go-live to assess performance and identify optimisation opportunities.
Systems Optimisation
We help you get more from your existing systems.
Configuration Optimisation – We optimise system configuration to better support processes.
Process Automation – We automate processes using system functionality.
Reporting Optimisation – We optimise reporting to provide better visibility and insight.
Data Clean-Up – We clean up data to improve quality and reliability.
User Adoption Support – We support user adoption through training and support.
System Upgrade Support – We support system upgrades and enhancements.
Performance Tuning – We optimise system performance.
Cost Optimisation – We optimise system costs, including licensing and support.
Business Process Management (BPM)
We help you establish ongoing process management.
BPM Framework – We establish a BPM framework that ensures processes are managed, measured, and improved on an ongoing basis.
Process Ownership – We establish process ownership, ensuring accountability for process performance.
Process Metrics – We establish process metrics that track performance and drive improvement.
Process Governance – We establish governance over process changes, ensuring changes are managed and controlled.
Process Repository – We establish a process repository that provides a single source of truth for process documentation.
Continuous Improvement – We establish processes for continuous improvement.
Digital Transformation
We help you leverage technology for process transformation.
Digital Strategy – We develop digital strategies that leverage technology to transform processes.
Process Automation – We automate processes using RPA, workflow, and other technologies.
Digital Process Design – We design processes that are digital-native, leveraging technology for efficiency and customer experience.
Data and Analytics – We implement data and analytics that provide insights for process improvement.
Cloud Migration – We support migration to cloud-based systems.
Mobile Enablement – We enable mobile access to processes and systems.
Change Management
We help you manage the change that comes with process and systems transformation.
Change Strategy – We develop change strategies that build buy-in and manage resistance.
Stakeholder Engagement – We engage stakeholders throughout the change process.
Communication Planning – We develop communication that builds understanding and maintains momentum.
Manager Enablement – We equip managers to lead their teams through change.
Training and Support – We train employees on new processes and systems.
Adoption Monitoring – We monitor adoption and address issues.
The Eight Wastes of Lean
We help you identify and eliminate the eight wastes of lean:
| Waste | Description | Examples |
|---|---|---|
| Defects | Errors requiring rework or scrap | Data entry errors, production defects, invoice errors |
| Overproduction | Producing more than needed | Excess inventory, unnecessary reports, duplicate work |
| Waiting | Idle time waiting for next step | Approval delays, system downtime, material shortages |
| Non-Utilisation of Talent | Underusing people’s skills | Over-qualified staff doing routine work, untapped ideas |
| Transportation | Unnecessary movement of items | Excessive document movement, materials handling |
| Inventory | Excess inventory tying up capital | Excess raw materials, WIP, finished goods, office supplies |
| Motion | Unnecessary movement of people | Walking to printers, searching for files, inefficient layout |
| Extra Processing | Doing more than the customer needs | Over-approvals, redundant checks, unnecessary detail |
Industries We Serve
We provide process reengineering and systems review services across multiple sectors in Nigeria.
Banking and Financial Services – We reengineer banking processes and review financial systems for efficiency and compliance.
Manufacturing – We reengineer production, procurement, and inventory processes and review ERP systems.
Oil and Gas – We reengineer energy sector processes and review operational systems.
Technology and Digital – We reengineer tech company processes and review systems for scalability.
Healthcare – We reengineer clinical and administrative processes and review healthcare systems.
Retail and Consumer Goods – We reengineer retail processes and review POS, inventory, and ERP systems.
Professional Services – We reengineer service delivery processes and review practice management systems.
Real Estate and Construction – We reengineer project and procurement processes and review project systems.
Logistics and Transportation – We reengineer logistics processes and review TMS and WMS systems.
Hospitality – We reengineer service processes and review hospitality systems.
Public Sector – We reengineer government processes and review public financial management systems.
SMEs – We reengineer SME processes and review accounting and operational systems.
Family Businesses – We help family businesses professionalise processes and systems.
Our Engagement Process
We follow a structured, collaborative process to deliver high-impact process reengineering and systems review.
Phase 1: Discovery and Assessment – We understand your processes, systems, and business objectives. We conduct process mapping, systems assessment, and data analysis.
Phase 2: Analysis and Design – We analyse findings, identify root causes, and design improved processes and systems.
Phase 3: Implementation – We support implementation, including process changes, system changes, and training.
Phase 4: Monitoring and Continuous Improvement – We monitor results, measure impact, and support continuous improvement.
Why Choose Qeeva Advisory for Process Reengineering & Systems Review
Deep Process Expertise – We have deep expertise in process reengineering, lean methodologies, and business process management. We help organisations map core business processes, identify bottlenecks, and implement lean practices.
Systems Review Capability – We have deep expertise in systems review, selection, implementation, and optimisation. We help businesses select, implement, and optimise accounting software and ERP solutions.
Business Process Re-engineering – We provide business process re-engineering services that achieve dramatic improvements in cost, quality, speed, and service.
Technology-Enabled – We leverage technology for process automation, systems integration, and data analytics.
Practical and Actionable – We provide practical solutions tailored to your business size, industry, and specific challenges.
End-to-End Support – We provide comprehensive services from assessment to implementation to continuous improvement.
Training and Capability Building – We train your team and build internal capability, ensuring sustainable improvement.
Long-Term Partnership – We build lasting relationships, providing ongoing support as your processes and systems evolve.
Confidentiality and Integrity – We treat your business information with the highest level of confidentiality.
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Information Systems and Financial Systems Consulting Services – Modernise your systems, integrate your data, and drive financial performance.
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Cost Accounting & Cost Management Services – Understand your true costs, optimize spending, and maximize profitability.
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Financial Systems Implementation Services – Modernise your finance function and build systems that scale.
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Financial Reengineering & Corporate Reorganization Services – Restructure for resilience, reorganize for growth, and rebuild value.
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Management Consulting Services – We provide management consulting services to support your goals of keeping pace with changes in the business environment, competition, and government regulation.
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Internal Audit & Controls Services – Strengthen assurance, improve controls, and drive accountability.
Learn More About Internal Audit & Controls Services
Performance Improvement & Business Coaching Services – Improve performance, build capability, and achieve results.
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Payroll Management & Human Resources Advisory Services – Streamline payroll, strengthen HR, and build a high-performing workforce.
Learn More About Payroll Management & HR Advisory Services
Monitoring & Evaluation Services – Measure what matters, learn what works, and improve what doesn’t.
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Suggested Reading
Common Accounting Errors That Affect Profitability in Nigeria – Accounting errors quietly drain profits, attract penalties, and limit growth. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier.
Budgeting Techniques for Sustainable Growth in Nigeria – A well-structured budget is not about restraint. It is about direction, clarity, and control.
Preparing a Business for External Audits in Nigeria – External audits can be daunting, but with the right preparation, they become an opportunity to demonstrate your business’s financial integrity.
Deferred Tax Asset Validation Burndown: Complete Guide for Nigerian Businesses – Deferred tax asset validation is a critical financial reporting discipline.
Supporting Liquidation Planning for a Struggling Enterprise – Practical guidance for businesses facing financial distress.
Business Restructuring Verses Reorganization – Understanding the difference between restructuring and reorganization.
Frequently Asked Questions (FAQ)
1. What is process reengineering?
Process reengineering is the radical redesign of business processes to achieve dramatic improvements in cost, quality, speed, and service. It involves rethinking how work gets done, rather than simply improving existing processes.
2. What is the difference between process improvement and process reengineering?
Process improvement focuses on incremental improvements to existing processes. Process reengineering involves fundamental redesign, often achieving dramatic rather than incremental improvements.
3. What is systems review?
Systems review is the assessment of business systems against business requirements to identify gaps, redundancies, and improvement opportunities. It covers functionality, integration, data quality, scalability, and security.
4. What is value stream mapping?
Value stream mapping is a lean technique that maps the flow of materials and information required to deliver a product or service. It identifies value-adding and non-value-adding activities.
5. What are the eight wastes of lean?
The eight wastes are defects, overproduction, waiting, non-utilisation of talent, transportation, inventory, motion, and extra processing.
6. What is business process management (BPM)?
Business process management (BPM) is a discipline that ensures processes are managed, measured, and improved on an ongoing basis. It includes process ownership, metrics, governance, and continuous improvement.
7. How do you assess systems?
We assess systems against business requirements, including functionality, integration, data quality, scalability, security, and cost. We identify gaps and improvement opportunities.
8. What systems do you support?
We support a wide range of systems, including accounting software (QuickBooks, Sage, Xero, Zoho), ERP systems (Microsoft Dynamics 365 Business Central, SAP Business One, Oracle NetSuite, Odoo), HR systems, and operational systems.
9. How long does process reengineering take?
Process reengineering timelines vary based on scope and complexity. Individual process redesigns may take weeks, while enterprise-wide transformation may take months. We provide clear timelines during planning.
10. Do you help with system implementation?
Yes. We support system implementation, including requirements definition, vendor evaluation, system selection, configuration, data migration, testing, training, and go-live.
11. Do you serve businesses outside Lagos?
Yes. While our head office is in Ikeja, Lagos, we serve businesses across Nigeria. Our process reengineering and systems review services are available to clients regardless of location.
12. How do I get started?
Contact us to schedule your free consultation. We’ll discuss your process reengineering and systems review needs, assess your situation, and provide recommendations for how we can help.
Contact Us
Redesign for efficiency, optimise your systems, and transform performance. Let us build a partnership that helps you achieve operational excellence.
Schedule Your Free Consultation to discuss your process reengineering and systems review needs and explore how we can help.
Phone: +234 802 320 0801, +234 807 576 5799
Email: info@qeeva.com
Address: 5, Ishola Bello Close, Off Iyalla Street, Alausa, Ikeja, Lagos, Nigeria
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM WAT