Transformation, Automation & Outsourcing Service
Transform Your Operations. Automate for Efficiency. Outsource to Focus.
Nigerian organisations face mounting pressure to do more with less—improve efficiency, reduce costs, and deliver better outcomes while managing regulatory complexity and talent shortages. Traditional operating models, built for a different era, can no longer keep pace. Transformation, automation, and outsourcing have become essential levers for organisations that want to remain competitive. Yet many transformation efforts fail because they focus on technology alone, ignoring the people, process, and governance dimensions that determine success. At Qeeva Advisory, we provide transformation, automation, and outsourcing services that help you transform your operations, automate for efficiency, and outsource to focus on what matters most.
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Why Nigerian Organisations Need Transformation, Automation & Outsourcing
Nigerian organisations face significant operational and strategic challenges that demand new approaches. Here are the most critical gaps we help you address.
Manual and Error-Prone Processes – Reliance on spreadsheets, paper-based processes, and manual data entry leads to errors, delays, and inefficiency. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier, and seven out of ten SMEs struggle with proper bookkeeping.
Rising Operating Costs – Inflation, energy costs, and supply chain disruptions have driven operating costs to unsustainable levels. Without transformation and automation, organisations cannot maintain profitability.
Talent Shortages and Retention Challenges – The shortage of skilled professionals, the “Japa” phenomenon, and talent retention challenges create significant capability gaps. Organisations struggle to recruit and retain the talent they need.
Fragmented and Disconnected Systems – Different departments use different systems that don’t integrate. Data is duplicated, inconsistent, and difficult to reconcile, slowing decision-making.
Limited Scalability – Systems and processes that work at small scale break as organisations grow. Spreadsheets cannot handle multi-location operations, complex inventory, or integrated reporting.
Regulatory and Compliance Complexity – Increasing regulatory requirements—including the Nigeria Tax Act 2025, the Nigeria Data Protection Act 2023, and IFRS Sustainability Disclosure Standards—impose significant obligations.
Focus Dilution – When organisations try to do everything internally, they dilute focus from core activities. Non-core functions consume management time and resources.
Digital Transformation Gaps – As businesses digitise, they face new risks and opportunities. Many struggle to navigate digital transformation effectively.
Change Resistance – Even when transformation is needed, organisations struggle to implement change. Employees resist new processes and systems.
Cybersecurity and Data Risks – Digital transformation and automation introduce new cybersecurity and data protection risks.
Performance Visibility Gaps – Without automation and integrated systems, organisations lack real-time visibility into performance.
The Solution: Strategic Transformation, Automation & Outsourcing
We provide transformation, automation, and outsourcing services that help you transform your operations, automate for efficiency, and outsource to focus on what matters most. Our approach combines strategic advisory, process improvement, technology implementation, and managed services.
At Qeeva Advisory, we understand that transformation is not just about technology—it is about rethinking how work gets done, who does it, and how it is measured. We help you design operating models that are efficient, scalable, and resilient. We help you automate repetitive processes, freeing your people for higher-value work. We help you outsource non-core functions, so you can focus on your core business.
Whether you need transformation advisory, automation implementation, outsourcing support, or complete managed services, we provide the expertise and commitment to help you succeed.
Our Comprehensive Transformation, Automation & Outsourcing Services
We offer end-to-end transformation, automation, and outsourcing services tailored to the Nigerian business environment.
Transformation Advisory
We help you transform your operating model and ways of working.
Transformation Strategy – We develop transformation strategies aligned with your business objectives, defining vision, priorities, and roadmap.
Operating Model Design – We design operating models that reflect your strategy, optimise resources, and enable efficient execution.
Business Process Transformation – We redesign business processes to eliminate waste, reduce cycle times, and improve quality.
Organisational Transformation – We redesign organisational structures to clarify decision rights, streamline reporting lines, and reduce friction.
Digital Transformation – We help you leverage technology to transform processes, improve customer experience, and drive growth.
Culture Transformation – We help you build cultures that support transformation, innovation, and continuous improvement.
Change Management – We manage change, building buy-in and ensuring adoption.
Transformation Governance – We establish governance structures that oversee transformation and ensure accountability.
Transformation Office – We help establish transformation offices that drive and coordinate transformation initiatives.
Benefits Realisation – We establish benefits realisation frameworks that track and measure transformation outcomes.
Automation
We help you automate processes for efficiency and accuracy.
Automation Assessment – We assess your processes and identify automation opportunities.
Process Automation – We automate business processes, reducing manual effort, errors, and cycle times.
Robotic Process Automation (RPA) – We implement RPA for repetitive, rule-based tasks.
Workflow Automation – We implement workflow automation that routes tasks, approvals, and notifications automatically.
Financial Process Automation – We automate financial processes, including accounts payable, accounts receivable, reconciliations, and reporting.
Payroll Automation – We automate payroll processing, ensuring accuracy and compliance.
Invoice Automation – We automate invoice processing, from receipt to payment.
Expense Automation – We automate expense management, from submission to reimbursement.
Data Entry Automation – We automate data entry, reducing errors and freeing staff for higher-value work.
Intelligent Automation – We implement intelligent automation that combines RPA, AI, and machine learning.
Automation Governance – We establish governance over automation, ensuring controls and compliance.
Automation Centre of Excellence – We help establish automation centres of excellence that scale automation across the organisation.
Business Process Outsourcing (BPO)
We help you outsource non-core functions to focus on your core business.
Finance and Accounting Outsourcing – We provide finance and accounting outsourcing, including bookkeeping, accounts payable, accounts receivable, payroll, and financial reporting.
Payroll Outsourcing – We manage payroll processing, statutory deductions, and compliance.
Tax Outsourcing – We manage tax compliance, including CIT, VAT, WHT, and PAYE filings.
Internal Audit Outsourcing – We provide internal audit outsourcing, delivering independent assurance and control testing.
Compliance Outsourcing – We manage regulatory compliance, including company secretarial, data protection, and sector-specific requirements.
HR Outsourcing – We provide HR outsourcing, including recruitment, onboarding, performance management, and employee relations.
IT Outsourcing – We provide IT outsourcing, including infrastructure management, helpdesk, and cybersecurity.
Procurement Outsourcing – We provide procurement outsourcing, including sourcing, vendor management, and contract management.
Customer Service Outsourcing – We provide customer service outsourcing, including contact centre operations.
Managed Services – We provide managed services, taking responsibility for ongoing functions and delivering to agreed service levels.
Shared Services
We help you establish shared services that consolidate and standardise functions.
Shared Services Design – We design shared services functions that consolidate administrative activities across business units.
Shared Services Implementation – We support shared services implementation, including process standardisation, technology, and transition.
Shared Services Optimisation – We optimise shared services operations, improving efficiency and service quality.
Global Business Services – We help establish global business services that integrate shared services across geographies.
Offshoring and Nearshoring
We help you leverage offshoring and nearshoring for cost and capability.
Offshoring Advisory – We advise on offshoring options, including locations, functions, and models.
Nearshoring Advisory – We advise on nearshoring options that balance cost, capability, and proximity.
Captive Centre Design – We help design captive centres that provide cost and control benefits.
Offshore Transition – We manage offshore transition, ensuring knowledge transfer and service continuity.
Offshore Governance – We establish governance over offshore operations, ensuring performance and compliance.
Technology Implementation
We help you implement technology that enables transformation and automation.
System Selection – We help select systems that support transformation, automation, and outsourcing.
ERP Implementation – We support ERP implementation, including configuration, data migration, and training.
Accounting Software Implementation – We implement accounting software, including QuickBooks, Sage, Xero, and Zoho.
HR System Implementation – We implement HR systems, including HRIS, payroll, and performance management.
CRM Implementation – We implement CRM systems that support customer engagement and sales.
Business Intelligence Implementation – We implement BI and analytics tools that provide visibility into performance.
Workflow and Automation Tools – We implement workflow and automation tools that streamline processes.
Integration – We integrate systems, ensuring data flows seamlessly across the organisation.
Process Optimisation
We help you optimise processes before automating or outsourcing.
Process Mapping – We map processes end-to-end, documenting inputs, activities, outputs, systems, and roles.
Process Analysis – We analyse processes to identify waste, bottlenecks, and improvement opportunities.
Process Redesign – We redesign processes for efficiency, quality, and scalability.
Process Standardisation – We standardise processes across teams, locations, and shifts.
Process Documentation – We document processes, ensuring consistency and supporting training.
Continuous Improvement – We establish continuous improvement processes that sustain optimisation.
Change Management and Capability Building
We help you manage change and build capability.
Change Strategy – We develop change strategies that build buy-in and manage resistance.
Stakeholder Engagement – We engage stakeholders throughout transformation, building support and addressing concerns.
Communication Planning – We develop communication that builds understanding and maintains momentum.
Training and Development – We train employees on new processes, systems, and ways of working.
Capability Building – We build internal capability, ensuring transformation is sustained.
Talent Transition – We support talent transition, including redeployment, reskilling, and outplacement.
Outsourcing Governance and Management
We help you govern and manage outsourcing relationships.
Outsourcing Strategy – We develop outsourcing strategies that align with business objectives.
Vendor Selection – We help select outsourcing vendors, evaluating capability, cost, and fit.
Contract Negotiation – We support outsourcing contract negotiation, ensuring favourable terms and protections.
Service Level Agreements (SLAs) – We develop SLAs that define service levels, metrics, and remedies.
Governance Framework – We establish governance frameworks that oversee outsourcing relationships.
Performance Management – We manage vendor performance against SLAs and contractual commitments.
Relationship Management – We support ongoing vendor relationships, ensuring value delivery.
Transition Management – We manage transition to outsourcing, ensuring service continuity and knowledge transfer.
Transformation, Automation & Outsourcing Models
We support a range of models tailored to your needs.
| Model | Description | Best For |
|---|---|---|
| In-House Transformation | We advise and support your internal team to transform processes and systems | Organisations with strong internal capability |
| Co-Sourcing | We supplement your internal team with specialist resources | Organisations needing additional capacity or expertise |
| Managed Services | We take responsibility for ongoing functions, delivering to agreed service levels | Organisations wanting to focus on core activities |
| Full Outsourcing | We take full responsibility for functions, including people, process, and technology | Organisations seeking cost and capability benefits |
| Shared Services | We help establish shared services that consolidate functions across business units | Groups with multiple entities or business units |
| Offshore/Nearshore | We help establish offshore or nearshore operations for cost and capability | Organisations seeking cost arbitrage and access to talent |
Industries We Serve
We provide transformation, automation, and outsourcing services across multiple sectors in Nigeria.
Banking and Financial Services – We help banks, insurance companies, and financial institutions transform operations, automate processes, and outsource non-core functions.
Manufacturing – We help manufacturers transform production, automate processes, and outsource support functions.
Oil and Gas – We help energy companies transform operations, automate processes, and outsource support functions.
Technology and Digital – We help tech companies transform operations, automate processes, and scale efficiently.
Healthcare – We help healthcare organisations transform operations, automate administrative processes, and outsource support functions.
Retail and Consumer Goods – We help retailers transform operations, automate processes, and outsource support functions.
Professional Services – We help professional service firms transform operations, automate processes, and outsource support functions.
Real Estate and Construction – We help developers and construction companies transform operations and automate processes.
Logistics and Transportation – We help logistics companies transform operations, automate processes, and outsource support functions.
Hospitality – We help hotels and restaurants transform operations and automate processes.
Non-Profit and NGOs – We help mission-driven organisations transform operations and outsource support functions.
Public Sector – We help government agencies transform operations, automate processes, and outsource support functions.
SMEs – We provide accessible transformation, automation, and outsourcing support for SMEs.
Family Businesses – We help family businesses professionalise operations and outsource support functions.
Our Engagement Process
We follow a structured, collaborative process to deliver high-impact transformation, automation, and outsourcing.
Phase 1: Discovery and Assessment – We understand your business, operating model, and objectives. We assess processes, systems, and capability gaps.
Phase 2: Strategy and Design – We develop transformation strategies, operating model designs, and automation and outsourcing plans.
Phase 3: Implementation – We implement transformation initiatives, automation solutions, and outsourcing arrangements.
Phase 4: Transition and Change Management – We manage transition, including knowledge transfer, training, and change management.
Phase 5: Governance and Optimisation – We establish governance, monitor performance, and optimise on an ongoing basis.
Why Choose Qeeva Advisory for Transformation, Automation & Outsourcing
Deep Transformation Expertise – We have deep expertise in transformation, including strategy, operating model design, process improvement, and change management.
Automation Capability – We help you automate processes using RPA, workflow automation, and intelligent automation.
Outsourcing Experience – We provide finance, accounting, payroll, tax, internal audit, compliance, HR, and IT outsourcing.
Technology-Enabled – We leverage technology to enable transformation, automation, and outsourcing.
Nigerian Market Knowledge – We understand the Nigerian business environment, including regulatory requirements, infrastructure constraints, and talent challenges.
Practical and Actionable – We provide practical solutions tailored to your business size, industry, and specific challenges.
Governance Focus – We establish governance that ensures transformation, automation, and outsourcing deliver value.
End-to-End Support – We provide comprehensive services from strategy to implementation to ongoing management.
Training and Capability Building – We train your team and build internal capability, ensuring sustainability.
Long-Term Partnership – We build lasting relationships, providing ongoing support as your business evolves.
Confidentiality and Integrity – We treat your business information with the highest level of confidentiality.
Related Services
Process Reengineering & Systems Review Services – Redesign for efficiency, optimise your systems, and transform performance.
Learn More About Process Reengineering & Systems Review Services
Operations Review and Operational Efficiency Services – Review your operations, eliminate waste, and drive efficiency.
Learn More About Operations Review and Operational Efficiency Services
Information Systems and Financial Systems Consulting Services – Modernise your systems, integrate your data, and drive financial performance.
Learn More About Information Systems and Financial Systems Consulting Services
Financial Systems Implementation Services – Modernise your finance function and build systems that scale.
Learn More About Financial Systems Implementation Services
Payroll Management & Human Resources Advisory Services – Streamline payroll, strengthen HR, and build a high-performing workforce.
Learn More About Payroll Management & HR Advisory Services
Internal Audit & Controls Services – Strengthen assurance, improve controls, and drive accountability.
Learn More About Internal Audit & Controls Services
Management Consulting Services – We provide management consulting services to support your goals of keeping pace with changes in the business environment, competition, and government regulation.
Learn More About Management Consulting
Cost Accounting & Cost Management Services – Understand your true costs, optimize spending, and maximize profitability.
Learn More About Cost Accounting & Cost Management Services
Financial Reengineering & Corporate Reorganization Services – Restructure for resilience, reorganize for growth, and rebuild value.
Learn More About Financial Reengineering & Corporate Reorganization Services
Monitoring & Evaluation Services – Measure what matters, learn what works, and improve what doesn’t.
Learn More About Monitoring & Evaluation Services
Suggested Reading
Common Accounting Errors That Affect Profitability in Nigeria – Accounting errors quietly drain profits, attract penalties, and limit growth. Research shows that 72% of Nigerian SMEs cite manual accounting as a major growth barrier.
Budgeting Techniques for Sustainable Growth in Nigeria – A well-structured budget is not about restraint. It is about direction, clarity, and control.
Preparing a Business for External Audits in Nigeria – External audits can be daunting, but with the right preparation, they become an opportunity to demonstrate your business’s financial integrity.
Deferred Tax Asset Validation Burndown: Complete Guide for Nigerian Businesses – Deferred tax asset validation is a critical financial reporting discipline.
Supporting Liquidation Planning for a Struggling Enterprise – Practical guidance for businesses facing financial distress.
Business Restructuring Verses Reorganization – Understanding the difference between restructuring and reorganization.
Frequently Asked Questions (FAQ)
1. What is transformation, automation, and outsourcing?
Transformation involves fundamentally rethinking how your organisation operates—its strategy, operating model, processes, and culture. Automation uses technology to perform tasks with minimal human intervention. Outsourcing involves engaging external providers to perform functions or processes.
2. Why do Nigerian organisations need transformation?
Nigerian organisations face rising costs, talent shortages, regulatory complexity, and competitive pressure. Transformation helps them improve efficiency, reduce costs, and remain competitive.
3. What is robotic process automation (RPA)?
RPA is technology that automates repetitive, rule-based tasks by mimicking human interactions with systems. It is commonly used for data entry, invoice processing, and reconciliations.
4. What functions can be outsourced?
Finance and accounting, payroll, tax, internal audit, compliance, HR, IT, procurement, and customer service are commonly outsourced.
5. What is a shared services centre?
A shared services centre consolidates administrative functions—such as finance, HR, IT, and procurement—across business units into a single service centre, reducing cost and improving consistency.
6. What is offshoring?
Offshoring involves relocating functions to another country, typically to reduce costs or access talent. Nearshoring involves relocating to a nearby country.
7. How do you ensure outsourcing delivers value?
We establish governance frameworks, service level agreements, and performance management processes that ensure outsourcing delivers value.
8. What is change management?
Change management is the structured approach to helping people adopt new behaviours, processes, and systems. It is essential for transformation success.
9. How do you measure transformation success?
We measure transformation success using metrics including cost reduction, efficiency improvement, quality improvement, and benefits realisation.
10. Do you provide managed services?
Yes. We provide managed services, taking responsibility for ongoing functions and delivering to agreed service levels.
11. Do you serve businesses outside Lagos?
Yes. While our head office is in Ikeja, Lagos, we serve businesses across Nigeria. Our transformation, automation, and outsourcing services are available to clients regardless of location.
12. How do I get started?
Contact us to schedule your free consultation. We’ll discuss your transformation, automation, and outsourcing needs, assess your situation, and provide recommendations for how we can help.
Contact Us
Transform your operations, automate for efficiency, and outsource to focus. Let us build a partnership that helps you achieve operational excellence.
Schedule Your Free Consultation to discuss your transformation, automation, and outsourcing needs and explore how we can help.
Phone: +234 802 320 0801, +234 807 576 5799
Email: info@qeeva.com
Address: 5, Ishola Bello Close, Off Iyalla Street, Alausa, Ikeja, Lagos, Nigeria
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM WAT
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